After-hours intake for personal injury firms
The injury call that comes in after the office closes gets answered, taken through a full intake and graded, and it's on the file before anyone is back at a desk.
AI operating system for practices, with an expert in the loop
Four digital workers,one expert in the loop,and a personal injury firm, law firm or medical practicethat never stops running.
Ira answers intake calls, Sara screens your hires, Ted writes down how the practice runs, and Mark drafts the follow-up to past clients. An operator checks their work until it runs clean, and the calls, transcripts and quoted evidence stay on file for anyone to check.
Transcript
Caller 00:31
“I was rear-ended on I-95 on Friday. The other driver got a ticket.”
Ira 00:38
“I'm sorry that happened. Did you get medical care that day?”
Caller 00:44
“Urgent care that night. I start physical therapy Monday.”
Ira 01:02
“Is another lawyer already helping you with this?”
Caller 01:05
“No, you're the first call.”
Intake, as captured
- Case type
- Car crash · rear-end
- Incident date
- Sep 18, 2026
- Police report
- Yes · other driver cited
- First care
- Urgent care, same day
- Still treating
- PT starts Monday
- Represented
- No
What happened next
Lead gradeA
- Treated the same day
- Liability looks clear: other driver cited
- No other lawyer involved
Callback owed to the callerDue tomorrow by 9:00 am
Owner texted · summary in the inbox7:46 pm
The workflow comes from a live personal injury deployment. The firm and the caller are anonymized, and the call details are illustrative. Ira never turns a caller away on the phone: the grade and its reasons go to your team.
Find your practice3 practices · 4 jobs each
The same four jobs break differently in every practice.
How many injury calls reached voicemail last month?
Personal injury is won or lost on the first call, and most first calls arrive when the office is closed.
AI for personal injury firms- Intake
- Injury calls answered at any hour, with a full intake and a graded lead.
- Hiring
- Case managers scored on the work, not on where they worked.
- Operations
- The demand-package process written down and versioned.
- Referrals
- Follow-up to past clients, drafted from your CRM for you to send.
Also working with IT services and MSPs and trades and field services.
The workers$500 each, or all four for $1,500
One worker for each job. The judgment stays with you.
They work inside your own libraries of roles, procedures and intake rules, so nothing starts from a blank page.
| Function | Worker | What it does in your practice | What stays with you |
|---|---|---|---|
| Intake | IraAI receptionist | Answers the phone in a live voice conversation, at any hour, and never turns a caller away. For personal injury firms it runs a full intake, grades the lead with its reasons and leaves a summary and a callback owed. For other practices it answers from your published details and takes the caller's details for your team. | Which cases you take. |
| Hiring | SaraAI recruiter | Sources against a role brief and scores every candidate against your rubric, quoting the résumé line each score relies on. Where the evidence isn't there, the score is capped instead of guessed. | Who you interview and who you hire. |
| Operations | TedAI ops manager | Turns a meeting, a call transcript or an old document into a versioned procedure. Answers “how do we do this here?” and writes onboarding plans for the first 90 days. | How the practice runs. |
| Referrals | MarkAI outbound manager | Looks up past clients and open leads in your CRM and drafts the follow-up, matched to the brand guide or examples you share. You review and send it; Mark doesn't run campaigns on his own. | What goes out, and the relationship. |
Every worker ships withCited researchVoice in and outMemory that persists
Sara, Ted and Mark addSaved librariesBackground tasks
The expert in the loopFirst 90 days
An operator on your practice until it runs clean.
Software left on its own goes quiet in five weeks. So a forward-deployed operator runs the function with you and reviews what the workers produce. When it runs clean, the routine stays with the workers and the judgment stays with you.
- Week 1Sets your intake rules and hiring rubrics with you.
- WeeklyReviews the workers' output and sends back what isn't right.
- Day 90Hands over a function that runs on the system, not on a person.
Expert in the loopFrom $5,000 a month · 3-month minimumHow it works
- Service states need your approvalWaiting on you
Calls about incidents outside Florida and Georgia will be marked for referral, as you asked on Tuesday.
- Intake summaries reviewed: 232 flagged
Both callers hung up before the care questions. Each got a callback the next morning.
- Case manager rubric, v2 → v3Done
Bilingual Spanish is weighted higher, per the partners' meeting.
- SOP: New client onboarding, v4Approved
Signed off by the managing partner and shared with the intake team.
Before you book
What a managing partner asks first.
The full FAQ lives on each practice page, written for that practice.
The work stays checkable. Every intake call is recorded and transcribed, so anyone can read what the caller actually said. Every candidate score quotes the résumé line it relies on, and when no quote survives the check the score is capped instead of guessed.
Read how it runs before the call.
Workflow pages show what the worker does, what it needs from you and where a person signs off. The notes come from ten years of doing the work by hand.
Ten years of hiring by hand, and why we built TalentOS
A decade of doing hiring, operations, sales and intake by hand: the agency record behind TalentOS, and the pattern that made it inevitable.
PricingPer worker · billed monthly
Hire the workers you need.
Usage allowances are agreed on the call, and work past them keeps going and is billed after the month. Users are unlimited, and each worker you hire adds 3 connections and 500 texts a month.
One worker
$500/mo
Any one of Ira, Sara, Ted or Mark.
Any two
$1,000/mo
Two workers, $500 each.
All four
$1,500/mo
Three workers cost the same, so take all four.
Setup
$2,500 one-time
Per account, however many workers you hire.
Expert in the loop
$5,000/mo+
A separate service: an operator runs the function with you for about 90 days. 3-month minimum.
How it worksBook a 30-minute call Posting a role to the job board is free
Book a call30 minutes
Bring one job that eats your week.
We map it on the call, show you the worker running it on your own example, and leave you with a plan whether or not you sign up.
Pick a time that suits you; the invite arrives straight away.Booking runs on Cal.com, which passes your details to the founders.
The booking calendar loads here. Open it on Cal.com